Our Customer Service Response Times

4/4/2017 (Permalink)

Customer service is top priority for us on any loss but especially on a commercial job.  We want to get your business back up and running as quickly as possible following a loss.  Our service response guidelines are as follows.

With in 1 hour of your initial call to us we will return your call and arrange a professional to provide service.

With in 4 hours of your initial call a professional will be on site to evaluate the loss and start mitigation services.

With in 8 hours of your initial call we will be able to give you a briefing of what we are doing and how we need to do it  and provide that scope to the appropriate people.

We are here to help you and we know that prompt service is needed when an emergency happens.  You can trust us.